Saw Mr Patel for pre-op consultation. He was calm and reassuring, answering my questions openly and honestly. I was confident that my surgery would be in good hands. On the day of the surgery I saw him again before the procedure and my initial impression was reinforced. Post-surgery he visited again and he informed me that all had gone well and my experience since that time has confirmed this opinion. Mr Patel never made me feel that I was just an anonymous patient, as can so often happen, and consequently there was a great deal of confidence generated.
Mr Patel never made me feel that I was just an anonymous patient.
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